Training & Certification

There are no mandatory Prerequisites for taking the ITIL Certification exam - however the following helps to facilitate the process

• Atleast one year of work experience in IT Service Management is recommended

  OR

  Understanding of the processes relating IT Service Management is helpful for successful certification

• Yes, we recommend all participants to do our training as that will help them to assimilate all aspects of this domain and make their certification more meaningful - what is the use of certification if you cannot explain basic concepts.

• We will provide you access to an Online Question Bank which has 4 mock exams. As you start with the first mock exam and move towards the other ones then you will find your score improving.

• One can take either the online or the paper mode of exam. If you opt for online then we will provide you with the exam voucher and book your slot for the online proctored exam and you can appear for the exam. If however, you want to take the paper exam then the same will be held on the second day of the exam.

• The exam will be conducted at our center under examination conditions in the presence of an invigilator.